Terms of Service

We may update these Terms at any time. Updates will be posted on this page with a revised "Last updated" date. Continued use of the Site or Service after changes are posted means you accept the updated Terms.

1. Intellectual Property Rights

All content on the Site and within the SlotFill platform — including software, text, graphics, logos, dashboard interfaces, written materials, and downloadable resources — is the property of SlotFill or our licensors. This content is protected by copyright, trademark, and other applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to access and use the Service during your active subscription for your internal business purposes only. You may not reproduce, modify, distribute, reverse engineer, resell, or otherwise exploit any part of the Service or its content without our prior written consent.

2. User-Submitted Content

If you submit content to SlotFill — including feedback, feature requests, testimonials, case study participation, or support communications — you grant us a worldwide, royalty-free, perpetual license to use, reproduce, display, and adapt that content for the purpose of operating and improving the Service, and for promotional use (subject to Section 4 below on Testimonials).

You represent that any content you submit is accurate, does not infringe any third-party rights, and does not violate any applicable law.

3. Earnings Disclaimer

Your results using SlotFill will depend on factors including but not limited to: the size and responsiveness of your client waitlist, your booking system and integration setup, the types of services you offer, your average appointment value, and how promptly cancellations are detected. We provide the tools — your outcomes depend on your specific situation.

Nothing on this Site constitutes a promise, guarantee, or representation of income or financial results. Use the Service at your own risk and consult a financial professional for business planning decisions.

4. Testimonials

Any results, case studies, or client experiences referenced on the Site reflect the specific circumstances of those clients and are not guarantees that you will achieve the same or similar outcomes. Individual results vary based on factors outside our control.

Testimonials are shared with the knowledge and consent of the individuals or businesses involved. We do not fabricate or materially alter testimonial content.

5. Subscriptions & Eligibility

Eligibility

By purchasing a SlotFill subscription, you represent that you are at least 18 years of age and have the legal authority to enter into this agreement on behalf of yourself or your business. SlotFill is a business-to-business (B2B) service and is not intended for personal use.

Free Trial

SlotFill offers a 14-day free trial. No credit card is required to start a trial. At the end of the trial, you may choose to subscribe to a paid plan. Your account will not be automatically charged — you must actively select a plan and provide payment information to continue. We reserve the right to modify or discontinue free trial offerings at any time with notice.

Subscription Renewals & Cancellation

Paid subscriptions are billed monthly in advance and renew automatically on your billing date unless cancelled. To avoid being charged for the next billing cycle, you must cancel your subscription at least 48 hours before your next renewal date. Cancellations take effect at the end of the current billing period — you retain access to the Service until then.

Subscriptions are for the individual business account only. Account credentials and platform access may not be shared with or transferred to other businesses or individuals. We reserve the right to refuse service, suspend, or revoke access where these Terms are violated.

Pricing

• SlotFill: $299/month — includes 500 SMS/mo, up to 2,000 waitlist contacts, up to 3 locations
• Enterprise: Custom — contact slotfill@slotfill.io

All paid plans include a 30-day free trial. No charge until the trial ends. Prices may change with 30 days' written notice. Price changes will not affect your current billing period.

6. Refund Policy

SlotFill is committed to delivering measurable value. Our refund terms are as follows:

• SlotFill Plan: 7-day full refund on your first paid month, no questions asked. Contact slotfill@slotfill.io within 7 days of your first charge.
• Enterprise: Refund terms are negotiated individually and specified in your enterprise agreement.
• Subsequent months: No refunds are issued for months already billed after the first month. You may cancel anytime to stop future charges.

To request a refund, email slotfill@slotfill.io with your name and the email address associated with your account within the applicable refund window. Approved refunds are processed to the original payment method within 5–10 business days depending on your bank or card provider.

7. SMS Messaging & TCPA Compliance

SlotFill sends SMS messages to your clients on your behalf using our SMS delivery infrastructure. These messages are sent only to clients you have added to your waitlist, solely for the purpose of filling cancelled appointment slots.

By using SlotFill, you represent and warrant that:

• You have obtained all required written or express consent from your clients to receive SMS messages, in compliance with the Telephone Consumer Protection Act (TCPA) and all other applicable federal and state laws
• You will maintain records of client consent and make them available to SlotFill or regulators upon request
• You will promptly honor all client opt-out (STOP) requests and remove opted-out clients from your SlotFill waitlist
• You will not add clients to your waitlist who have not given proper SMS consent

SlotFill automatically processes STOP replies and suppresses those numbers from future outreach. However, you remain the responsible party for ensuring your client consent practices comply with applicable law. You agree to indemnify and hold SlotFill harmless from any claims, fines, or penalties arising from your failure to obtain proper SMS consent.

8. Health-Related Data

SlotFill operates in the medical spa and aesthetic services industry. While SlotFill is not a covered entity under HIPAA and does not store protected health information (PHI) or clinical records, client appointment data (names, phone numbers, service types) that flows through SlotFill may be considered sensitive. You are responsible for ensuring your use of SlotFill complies with all privacy and data protection laws applicable to your business and jurisdiction.

9. Acceptable Use

You agree not to use SlotFill to:

• Contact clients who have not provided proper SMS consent
• Send spam, promotional content unrelated to appointment recovery, or misleading messages
• Violate any applicable law or regulation
• Interfere with or disrupt the performance or security of the Service
• Attempt to access another account's data or gain unauthorized access to SlotFill systems
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Resell, sublicense, or white-label access to SlotFill without written permission
• Upload or transmit malicious code, viruses, or harmful data

We reserve the right to suspend or terminate accounts that violate these terms, without refund.

10. Data Ownership & Portability

You own your client data. SlotFill does not claim ownership over your waitlists, client records, or business data. We process your data solely to provide the Service as described in our Privacy Policy.

Upon account cancellation, you may request an export of your data in a standard format (CSV) within 30 days of cancellation. After 30 days, we may delete your data in accordance with our retention policy.

11. Registration & Account Security

You agree to provide accurate, current, and complete information when creating your account and to keep that information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

If you suspect unauthorized access to your account, notify us immediately at slotfill@slotfill.io. SlotFill is not liable for losses resulting from unauthorized account access caused by your failure to secure your credentials.

12. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

SlotFill does not guarantee uninterrupted or error-free operation. We do not warrant that any specific fill rate, revenue recovery amount, or business outcome will be achieved. Results are influenced by factors outside our control.

SlotFill does not provide legal, financial, tax, or medical advice. Nothing in the Service or on this Site should be construed as such. Consult qualified professionals before making business, legal, or financial decisions.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SLOTFILL'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO SLOTFILL IN THE THREE (3) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL SLOTFILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Indemnification

You agree to indemnify, defend, and hold harmless SlotFill and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including client privacy rights; or (d) any TCPA violations resulting from your improper use of SMS outreach through the platform.

14. Termination

Either party may terminate these Terms at any time. You may cancel your account through your account settings or by emailing slotfill@slotfill.io. SlotFill may suspend or terminate your account immediately and without notice if you violate these Terms, engage in fraudulent activity, or fail to pay amounts owed. Upon termination, your right to access the Service ends immediately.

15. Dispute Resolution & Governing Law

These Terms are governed by the laws of the United States. Before initiating any formal dispute, both parties agree to attempt to resolve the issue in good faith through direct communication. If unresolved within 30 days, disputes shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will be conducted in English. The arbitrator's decision will be final and binding.

Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.

16. DMCA Notice

If you believe that content on our Site infringes your copyright, please send a written notice to slotfill@slotfill.io that includes: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the infringing material and its location on the Site; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized; and (e) a statement under penalty of perjury that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf. For more on DMCA notices, visit http://www.loc.gov/copyright.

17. Contact

For questions about these Terms of Service, please contact us:

SlotFill
Email: slotfill@slotfill.io
Website: slotfill.io